At Future Forwarding Company (“we,” “us,” “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

This policy complies with both the General Data Protection Regulation (GDPR) for users in the United Kingdom and the California Consumer Privacy Act (CCPA) and other applicable privacy laws for users in the United States.

1. Information We Collect

1.1. Personal Information

When you use our website or services, we may collect personal information from you. The types of personal information we collect may include:

• Contact details: Name, email address, phone number, and postal address.
• Account information: Username, password, and account preferences if you create an account.
• Payment details: Credit/debit card numbers, billing address, and transaction history.
• Business information: Company name, business address, and any other relevant information when you engage our services.

1.2. Non-Personal Information

We may also collect non-personal information about your visit to our website, such as:

• IP address: To identify your location and monitor website usage.
• Browser and device information: Information about your web browser, device type, and operating system.
• Usage data: Pages visited, links clicked, time spent on the website, and other analytics.

1.3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us recognize you and provide you with a tailored experience. You can control cookies through your browser settings, though disabling cookies may limit some features of our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide services: To process and fulfil your orders, manage your shipments, and offer customer support.
• Communication: To communicate with you regarding your inquiries, orders, and any updates related to our services.
• Marketing: To send you promotional materials, newsletters, or special offers if you have opted to receive such communications. You can unsubscribe at any time.
• Improvement: To improve our website functionality, services, and overall user experience.
• Legal compliance: To comply with applicable laws and regulations, including tax reporting and obligations under UK and USA law.

3. Legal Basis for Processing (UK GDPR Compliance)

For users in the UK, we process your personal data based on one or more of the following legal bases:

• Consent: When you have given us clear consent to process your personal data.
• Contractual necessity: To fulfil our contractual obligations to you.
• Legal obligations: To comply with our legal responsibilities, such as tax or shipping regulations.
• Legitimate interests: When it is necessary for our legitimate business interests, such as improving our services, unless those interests are overridden by your rights and interests.

4. Your Privacy Rights

4.1 Rights for UK Users (Under GDPR)

If you are located in the UK, you have the following rights:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can request that we correct any inaccurate or incomplete data.
• Right to erasure: You can request that we delete your data in certain circumstances.
• Right to restrict processing: You can request that we limit how we use your data.
• Right to data portability: You can request your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You can object to the processing of your data based on our legitimate interests or for direct marketing purposes.

4.2 Rights for USA Users (Under CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with certain rights:

• Right to know: You can request to know what personal information we have collected about you in the past 12 months.
• Right to delete: You can request that we delete your personal information, subject to certain legal exceptions.
• Right to opt-out: You can request that we do not sell your personal information. We do not sell personal data to third parties.
• Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your rights under GDPR or CCPA, please contact us using the information provided below.

5. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with:

• Service providers: Third-party companies that help us with payment processing, shipping, or IT services.
• Business partners: In the case of a merger, acquisition, or sale of assets, your data may be shared as part of the transaction.
• Legal and regulatory authorities: To comply with applicable legal obligations, such as responding to law enforcement or regulatory inquiries.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.

6.1 Data Storage and Retention

We store personal data on secure servers in the UK, USA, or other jurisdictions as required. We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal obligations.

7. International Transfers of Data

For users in the UK, your data may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States, where data protection laws may differ. In such cases, we will ensure that your data is protected by appropriate safeguards, such as standard contractual clauses or other lawful mechanisms.

8. Children’s Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from minors. If you are a parent or guardian and believe we have inadvertently collected information from your child, please contact us, and we will promptly delete such data.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to read their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page, and the “Last Updated” date will be revised. We encourage you to review this policy periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Future Forwarding Company info@usffcl.com or info@ukffcl.com

By using our website, you acknowledge that you have read, understood, and agree to this Privacy Policy.